TY - GEN
T1 - A weighted preference graph approach to analyze incomplete customer preference information in QFD product planning
AU - Zheng, P.
AU - Xu, X.
AU - Xie, S. Q.
N1 - Publisher Copyright:
© 2016 IEEE.
PY - 2016/12/27
Y1 - 2016/12/27
N2 - Nowadays, effective and accurate analysis of customer requirements (CRs) is vital in the new product development process, especially in the early design stage, where corresponding changes can be made easily into the further development stages. Quality function deployment (QFD), acting as a customer-centric product development tool, is widely utilized in the product planning stage. Despite its 'House of Quality' (HoQ) matrix support, it lacks a specific method in analyzing incomplete or imprecise customer preference of CRs. Though many methods have been proposed, they either required much elaborate information (not effective) or relied much on the subjective interpretations by designers (not accurate). Aiming to solve the problem, this paper introduces a novel weighted preference graph (PG) approach to analyze incomplete customer preference information in QFD product planning stage. Both its analysis procedures and fusion of individual perceptions are described. An example of a respiratory mask development is given to validate the process.
AB - Nowadays, effective and accurate analysis of customer requirements (CRs) is vital in the new product development process, especially in the early design stage, where corresponding changes can be made easily into the further development stages. Quality function deployment (QFD), acting as a customer-centric product development tool, is widely utilized in the product planning stage. Despite its 'House of Quality' (HoQ) matrix support, it lacks a specific method in analyzing incomplete or imprecise customer preference of CRs. Though many methods have been proposed, they either required much elaborate information (not effective) or relied much on the subjective interpretations by designers (not accurate). Aiming to solve the problem, this paper introduces a novel weighted preference graph (PG) approach to analyze incomplete customer preference information in QFD product planning stage. Both its analysis procedures and fusion of individual perceptions are described. An example of a respiratory mask development is given to validate the process.
KW - Preference graph
KW - customer-centric design
KW - product planning
KW - quality function deployment
KW - relative importance rating
UR - https://www.scopus.com/pages/publications/85009919890
U2 - 10.1109/IEEM.2016.7798042
DO - 10.1109/IEEM.2016.7798042
M3 - 会议稿件
AN - SCOPUS:85009919890
T3 - IEEE International Conference on Industrial Engineering and Engineering Management
SP - 1070
EP - 1074
BT - 2016 International Conference on Industrial Engineering and Engineering Management, IEEM 2016
PB - IEEE Computer Society
T2 - 2016 International Conference on Industrial Engineering and Engineering Management, IEEM 2016
Y2 - 4 December 2016 through 7 December 2016
ER -